Complaints Policy

Ultimate 4WD Training ensures that clients have access to a fair and equitable process for dealing with complaints and provides an avenue for clients to appeal against decisions made by the Ultimate 4WD Training. Every effort is made by our organisation to resolve our client's complaints.

For this purpose, the General Manager is identified to our clients as the reference person for such matters. In addition, the appeals and complaints process as a whole is made known to our clients at the time of enrolment.

The reference person to contact is Geoff Couper on (08) 9402 1509 or 0428 519 250.

Where a complaint cannot be resolved internally, our organisation advises our clients of the appropriate body where they can seek further assistance.